Privacy Policy
Last Updated: October 8, 2026
HydroFLOW Canada ("HydroFLOW Canada," "we," "us," or "our") is committed to protecting the privacy and personal information of our customers and website visitors.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit www.hydroflow.ca (the "Site"), purchase our products, contact us or otherwise interact with our business.
HydroFLOW Canada operates from Burlington, Ontario, and provides products and services to customers throughout Canada.
We handle personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
1. Personal Information We Collect
We collect personal information reasonably necessary to operate our business, fulfill orders, provide customer support and improve our products and services.
Depending on how you interact with us, we may collect the following information.
Customer and Contact Information
Order and Transaction Information
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Products purchased and order history.
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Transaction amounts and payment status.
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Payment-related information processed through authorized payment providers.
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Shipping and delivery information.
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Returns, refunds and warranty records.
Payments are processed through Shopify and authorized payment service providers. We do not require customers to provide complete credit card information directly to our customer support team.
Website and Device Information
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IP address and approximate geographic location.
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Browser type, device type and operating system.
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Pages viewed and products visited.
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Referring websites and search activity.
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Shopping cart and checkout interactions.
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Cookies and similar tracking identifiers.
Customer Service and Product Support Information
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Customer inquiries and correspondence.
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Product model and serial number, where applicable.
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Installation and operating information voluntarily provided.
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Warranty registrations and service history.
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Proof of purchase and information necessary for troubleshooting.
We limit the collection of personal information to what is reasonably necessary for identified business purposes.
2. How We Use Personal Information
HydroFLOW Canada uses personal information to:
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Process and fulfill customer orders.
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Arrange payment, shipping and delivery.
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Provide invoices, receipts and order confirmations.
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Respond to customer inquiries and technical support requests.
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Administer returns, refunds and product warranties.
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Help customers select the appropriate HydroFLOW products.
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Detect and prevent fraud, unauthorized transactions and security incidents.
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Maintain and improve website functionality and customer experience.
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Understand website performance and customer interactions.
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Measure advertising effectiveness and improve marketing campaigns.
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Provide promotional communications where permitted by law.
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Maintain business records and meet legal or regulatory requirements.
We do not use personal information for materially different purposes without providing appropriate notice and obtaining additional consent where required by law.
3. Consent and Customer Choices
We obtain consent for the collection, use and disclosure of personal information where required by applicable law.
Consent may be express or implied, depending on the circumstances, sensitivity of the information and purpose for which it is collected.
For example, when you place an order, certain information is necessary to process payment, deliver your purchase and provide related customer service.
We seek separate consent where required for optional marketing communications and certain advertising or tracking technologies.
You may withdraw consent to optional uses of your personal information, subject to applicable legal or contractual restrictions and reasonable notice.
Withdrawing consent to marketing communications does not prevent us from sending necessary order confirmations, delivery notifications or other legitimate transaction-related communications where permitted by law.
To withdraw consent or ask questions about your privacy choices, contact info@hydroflow.ca.
4. Email Marketing and Communications
HydroFLOW Canada may send promotional emails and other commercial electronic messages about our products, educational information, special offers and company updates.
We comply with Canada's Anti-Spam Legislation (CASL), including requirements relating to consent, sender identification and unsubscribe options.
Where required by law, customers must provide appropriate consent before receiving promotional communications.
Marketing emails include an unsubscribe option, and unsubscribe requests are processed as soon as reasonably possible and no later than 10 business days after receipt.
Customers may also request removal from our marketing communications by contacting info@hydroflow.ca.
Order confirmations, delivery notifications, customer service responses and warranty-related communications are managed separately from optional promotional subscriptions in accordance with applicable law.
5. Cookies, Website Analytics and Advertising
HydroFLOW Canada uses cookies and similar technologies to operate our ecommerce store, improve the customer experience, understand website activity and measure advertising performance.
These technologies may include:
Essential Cookies
Necessary for shopping carts, checkout, website security, fraud prevention, customer accounts and core website functions.
Analytics Cookies
Help us understand how visitors use our website, which pages are visited and how website performance can be improved.
Advertising and Measurement Technologies
Help us evaluate advertising campaigns, understand customer interactions with advertisements and, where permitted, provide more relevant advertising.
Functional Cookies
Help remember customer preferences and support additional website features.
Our website uses or may use the following services, depending on our active website configuration:
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Shopify Analytics.
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Google Analytics.
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Google Ads.
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Google Tag Manager.
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Meta advertising technologies, including the Meta Pixel.
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Other authorized ecommerce applications and website measurement tools.
These technologies may collect information such as device identifiers, browsing activity, website interactions, advertising interactions and purchase-related events.
Where required by applicable law, we obtain consent before activating non-essential tracking technologies, including technologies used for advertising profiling.
Customers may manage available cookie and tracking preferences through our website's privacy controls, where provided, and through their browser settings.
Disabling certain cookies may affect website functionality or limit the accuracy of analytics and advertising measurement.
For additional information about the privacy practices of our technology partners:
6. Sharing Personal Information
HydroFLOW Canada does not sell customer contact lists or personal information as a standalone commercial product.
We share personal information with trusted third-party service providers when reasonably necessary to operate our business, fulfill orders or provide services.
These providers may include:
Shopify
Provides our ecommerce platform, online checkout, customer and order management, and related services.
Payment Processing Providers
Process customer payments and support secure transaction handling and fraud prevention.
Shipping and Delivery Providers
Receive the information necessary to arrange shipping and deliver customer orders.
Google and Meta
Provide website analytics, advertising measurement, audience management and other advertising services.
Pipedrive
Supports customer relationship management, sales inquiries, communications and customer follow-up activities.
Other Authorized Service Providers
May assist with email communications, technical support, website functionality, analytics or other legitimate business operations.
We take reasonable steps to ensure personal information shared with service providers is limited to what is necessary and protected through appropriate safeguards.
Some advertising and ecommerce providers may process information for their own disclosed purposes, subject to their applicable terms and privacy practices.
We may also disclose personal information where required by law, in response to lawful requests or where otherwise authorized by applicable legislation.
7. Storage and Processing Outside Canada
HydroFLOW Canada operates in Canada and serves Canadian customers. However, some of our technology providers operate internationally.
As a result, personal information may be stored, accessed or processed outside Canada, including in the United States or other jurisdictions where our service providers operate.
Information processed outside Canada may be subject to the laws and lawful access requirements of those jurisdictions.
We take reasonable steps to select appropriate service providers, assess relevant privacy risks and protect personal information in accordance with applicable Canadian privacy laws.
Where required, we conduct assessments and implement appropriate safeguards before communicating personal information outside the relevant jurisdiction.
8. Protection and Security of Personal Information
We use reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of the personal information we handle.
These safeguards may include:
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Access restrictions for customer information.
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Password protection and account security controls.
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Secure ecommerce and payment-processing services.
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Restricted access to customer records and business systems.
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Procedures for identifying, investigating and responding to privacy and security incidents.
Although we take reasonable precautions, no method of electronic storage or transmission over the internet can be guaranteed completely secure.
If a privacy or security incident occurs, we will investigate and take appropriate action, including notifying affected individuals and relevant privacy regulators where required by law.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as otherwise required or permitted by law.
Retention periods may vary depending on the type of information and its purpose.
For example:
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Order and transaction records: Retained as necessary for accounting, tax, fraud prevention and legal obligations.
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Customer service and warranty records: Retained as necessary to support product ownership, warranty administration and service obligations.
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Marketing information: Retained as needed to manage subscriptions, consent and unsubscribe preferences.
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Website analytics: Retained according to the settings and retention schedules of the applicable platforms.
When personal information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it in accordance with applicable law.
Customers may contact us for additional information about our retention practices.
10. Your Privacy Rights
Depending on applicable Canadian privacy legislation, you may have the right to:
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Request access to personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Withdraw consent to optional collection, use or disclosure of personal information.
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Request deletion of personal information where legally available.
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Ask how your personal information is collected, used or disclosed.
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Request information about processing outside Canada.
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Exercise applicable rights relating to automated decision-making or personal information portability.
To submit a privacy-related request, email info@hydroflow.ca with the subject line "Privacy Request."
We may request reasonable information to verify your identity before processing a request involving personal information.
We will respond within the time limits required by applicable law.
Certain information may need to be retained for legal, accounting, warranty, fraud prevention or other authorized purposes, even after a deletion request.
11. Automated Processing and Profiling
Our ecommerce platform, payment processing services and advertising systems may use automated technologies for purposes such as:
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Fraud detection and transaction screening.
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Advertising measurement and optimization.
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Audience selection and remarketing.
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Website personalization and customer experience improvements.
Where required by applicable law, we provide appropriate notices and consent options concerning technologies used to identify, locate or profile individuals.
If automated processing is used to make a decision about you that is subject to specific legal disclosure or review requirements, we will respect those requirements.
Customers may contact us to request information about applicable automated processing practices and their associated privacy rights.
12. Children's Privacy
Our website and products are intended for adults.
We do not knowingly collect personal information from children for marketing purposes.
If you believe a minor has provided us with personal information without appropriate authorization, please contact info@hydroflow.ca so we can review the matter and take appropriate action.
13. Privacy Officer, Questions and Complaints
HydroFLOW Canada is responsible for the personal information collected and handled through its business activities.
For privacy questions, access requests, corrections, complaints or requests relating to personal information, please contact:
Privacy Officer
HydroFLOW Canada
901 Guelph Line
Burlington, Ontario L7R 3N8
Canada
Email: info@hydroflow.ca
Please include "Privacy Request" in the subject line of your email.
We will review privacy inquiries and complaints in accordance with applicable Canadian privacy legislation.
If you are dissatisfied with our response, you may contact the appropriate Canadian privacy regulator.
Office of the Privacy Commissioner of Canada
https://www.priv.gc.ca
Commission d'accès à l'information du Québec
https://www.cai.gouv.qc.ca
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website technology, service providers or applicable laws.
The latest revision date will be displayed at the beginning of this policy.
Where required by law, we will provide additional notice or obtain consent before making material changes to how personal information is collected, used or disclosed.
15. Contact Information
HydroFLOW Canada
901 Guelph Line
Burlington, Ontario L7R 3N8
Canada
Email: info@hydroflow.ca
Website: www.hydroflow.ca
