Shipping policy

Shipping Policy

Last Updated: October 8, 2026

At HydroFLOW Canada, we are committed to providing fast, reliable and convenient shipping to our customers across Canada.

1. Free Expedited Shipping Across Canada

We offer FREE expedited shipping across Canada using Canada Post as our standard shipping provider.

There is no additional shipping charge when customers select our standard expedited shipping option at checkout.

2. Express Shipping and Alternative Couriers

Customers can choose from available shipping options during checkout, including faster delivery services.

  • Standard Expedited Shipping: FREE across Canada using Canada Post.

  • Express Shipping: Faster delivery options are available at an additional cost, displayed at checkout.

  • Alternative Couriers: Where available, customers may select other courier services at the rates displayed during checkout.

Available shipping options, estimated delivery times and applicable charges are displayed at checkout before the order is completed.

Shipping options and availability may vary depending on the delivery destination and courier service.

Delivery estimates are provided by the applicable shipping provider and are not guaranteed unless expressly stated.

3. Order Processing and Delivery

Orders are processed following payment confirmation and are subject to product availability.

Estimated delivery dates depend on:

  • Product availability and order processing requirements.

  • Shipping destination within Canada.

  • Selected shipping service and courier delivery schedules.

  • Weather conditions, statutory holidays and other circumstances that may affect transportation.

Shipping and delivery estimates are provided in good faith.

If an order cannot be fulfilled within an applicable promised or legally required timeframe, we will contact the customer and provide the available options in accordance with applicable Canadian consumer protection laws.

4. Order Tracking

Customers will receive a shipping confirmation email with tracking information once their order has been dispatched, where tracking is available.

Tracking information allows customers to monitor their shipment through the designated shipping provider.

5. Canadian Shipping Only

HydroFLOW Canada currently sells and ships products exclusively within Canada.

We do not offer international shipping or direct fulfillment to addresses outside Canada.

6. Shipping Addresses and Delivery Issues

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you discover an error in your shipping address, please contact us as soon as possible at info@hydroflow.ca.

Address changes may not be possible once an order has been dispatched.

If a shipment is delayed, lost, damaged or delivered incorrectly, please contact HydroFLOW Canada so we can investigate the issue with the shipping provider and arrange an appropriate resolution.

We will respect all applicable consumer protection obligations relating to delivery, damaged goods and undelivered orders.

7. Damaged, Incomplete or Incorrect Deliveries

Please inspect your order promptly upon delivery.

If your order arrives damaged, incomplete or incorrect, contact us at info@hydroflow.ca.

Please include:

  • Your order number.

  • A description of the issue.

  • Photographs of the product and packaging, where available.

Our customer support team will review the issue and assist with an appropriate resolution, which may include replacement or another remedy as required by applicable law.

8. Returns and Return Shipping

Returns are governed by our separate 30-Day Returns & Refunds Policy.

For approved voluntary returns:

  • Customers are responsible for all return shipping, packaging and insurance costs.

  • Returns must be shipped using an approved national courier, such as Canada Post, Purolator, UPS or FedEx.

  • All return shipments must include valid tracking information.

  • Return shipments must be adequately insured for the full purchase value of the product.

  • Products must be securely packaged to prevent damage during transit.

All voluntary returns require prior written authorization from HydroFLOW Canada. Unauthorized returns will not be accepted or refunded under our voluntary return policy.

Customers are responsible for ensuring customer-arranged return shipments arrive safely at the designated return location.

These conditions do not restrict any statutory cancellation, return or refund rights under applicable Canadian consumer protection laws.

Please refer to our Returns & Refunds Policy for full eligibility requirements, inspection procedures and refund conditions.

9. Contact Information

For questions about shipping, delivery options, order tracking or delivery concerns, please contact:

Good Question Marketing Inc.

Operating as HydroFLOW Canada

901 Guelph Line

Burlington, Ontario L7R 3N8

Canada

Email: info@hydroflow.ca

Website: www.hydroflow.ca