Our Satisfaction Guarantee

Our Guarantee

The guarantee period with respect to "fitness for purpose" for HydroFLOW units is twelve months from date of purchase. If, after a period of more than six months after installation, but not later than twelve months after installation, the end user demonstrates that the HydroFLOW units failed to prevent build-up of encrusting scale, the Company will refund the end user / purchaser. The offer applies only where the HydroFLOW units have been installed in accordance with the Company’s recommendations. The Company will not accept responsibility for the build-up of encrusting scale on heating and hot water equipment which has not been installed in accordance with the manufacturer’s instructions. Your statutory rights are not affected.


Under no circumstances will the company accept claims arising out of failure of the HydroFLOW unit/s, nor will the company accept any liability for consequential damage caused by the effectiveness and efficiency of the HydroFLOW unit/s. e.g. where there is the possibility of loose scale particles being allowed to enter the system or process unfiltered. An end users rights are restricted to those set out in the guarantee and the money back offer.

The company will not accept responsibility for water leaks that are revealed by the dissolving of scale. The company will not accept responsibility for any problems resulting from the disconnection of the power supply to the HydroFLOW unit. The company accepts that certain types of encrusting scale once formed e.g. those with high concentrations of silicates, sulphates and phosphates, will not quickly be dissolved by the HydroFLOW unit. In such cases it is recommended that systems containing such encrusting scale should be chemically cleaned. Once cleaned the system should stay clear thereafter.

The HydroFLOW unit/s comply fully with EMC Regulations. However, in the presence of a weak or attenuated signal, interference on radio equipment operating on the long wave band may be experienced.


Three-Year Limited Warranty: HydroFLOW Canada Inc, (“HydroFLOW”) offers its customers (“you”) a three-year limited warranty against failure or defects in materials or workmanship in any HydroFLOW product (the “Product”) or its component parts, subject to the terms and conditions set forth below. If the Product or any of its parts fails during the first three years of operation, HydroFLOW or its representative will repair or replace the Product, free of charge. For this warranty to apply, you will need to provide proof that the Product has been installed properly and before-and-after proof that such Product is not operating as warranted.

What Is Not Covered: This warranty does not cover damage to the Product caused by improper installation, a surge or disruption in power (however caused), a water leak resulting from limescale removal, misuse, abuse, or force majeure (i.e., a flood or earthquake, etc.). Please be aware that water leaks from plumbing systems may result as a consequence of limescale removal. You are therefore advised and have a duty to periodically inspect your plumbing systems to ensure that compression joints remain water-tight.

How To Make A Claim & Get Service: A claim under this warranty must be submitted by email to HydroFLOW or the authorized dealer or vendor from which you purchased the Product, and such email must include: (i) a copy of the original receipt or proof of purchase of the Product, (ii) proof that the Product has been installed properly, (iii) a written explanation of the issue(s) with the Product, and (iv) one or more pictures of the Product and surrounding area that displays such issue(s). A HydroFLOW representative will then review your claim and contact you within 10 business days to coordinate the repair or replacement of the Product or to request additional information.

Limitations: Warranty claims are strictly limited to the value of the original purchase price or the repair or replacement cost. HydroFLOW shall not be responsible for water leaks or damage caused by the removal of limescale. This warranty is not valid unless the Product is properly used with an appropriate surge protection device of adequate quality to protect the Product and its electronic components. HydroFLOW will not be responsible for any consequential, incidental, indirect, special, punitive or other loss or damage that may result from a product defect. HydroFLOW reserves the right to determine the validity of any claim and remedy in its sole discretion.